Privacy policy

Last updated: August 20, 2026

This privacy policy describes how your personal information is collected, used, and shared when you visit www.woodsolutions.com, download software, or make a purchase from us.

1. Information we collect

We collect only what we need to provide woodworking software and support:

• Order information: When you purchase paid software, our payment provider collects your name, billing address, email address, and phone number as part of checkout.
• Support communications: When you email us, we receive your email address and whatever you choose to include in your message.
• Free downloads: Freeware such as TimberTally can be downloaded without creating an account. We do not require personal information for those downloads.
• Website analytics: We use basic visit statistics to understand traffic to the site. These do not include your name or payment details.

2. How we use your information

We use collected information strictly to:

• Fulfill software orders (process payment, deliver license keys, and provide download access where applicable).
• Communicate with you about your purchase or license.
• Provide technical support and respond to inquiries.
• Improve the website and understand general usage patterns.

3. Sharing your information

We do not sell, rent, or trade your personal information. We share data only with trusted third-party providers required to operate the site and fulfill orders. Paid software checkout is processed by Creem.io (Merchant of Record). Payment card details are handled by Creem.io and are not stored on our servers.

We may also share information when required to comply with applicable laws and regulations, or to protect our rights.

4. Data retention

When you place an order or email us for support, we keep your information for our records unless and until you ask us to delete it, subject to any legal or accounting requirements tied to sales records.

5. Your rights

Depending on your location (such as the European Economic Area or California), you may have the right to access the personal information we hold about you, or to ask that it be corrected, updated, or deleted. To exercise these rights, contact us using the email below.

6. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The “last updated” date at the top will change when we do.

7. Contact us

Questions about this policy or a request regarding your data: sales@woodsolutions.com